Meet the Gold Nation Service Center
Did you know that RE/MAX Gold has a company headquarters—although, we prefer the term “Service Center”, as it’s more indicative of the role we play when it comes to working with our 2,700+ Gold Nation agents.
Our Service Center is located in Rancho Cordova, California, which is just outside of Sacramento. Here at 10860 Gold Center Dr., #180, there are many departments that help Gold Nation succeed on an operational level. While most of your questions or concerns as an agent are fielded by your Office Manager, we want you to know that the members of our Service Center are just an email or phone call away! Take a moment to get acquainted with “Who’s Who?” of the RE/MAX Gold Service Center!
Executive Team
James O’Bryon, CEO Gold Nation & RE/MAX Gold
Keith Ard, Chief Revenue Officer Gold Nation, President RE/MAX Gold
Stephenie Flood, Chief Operating Officer Gold Nation, Vice President of Operations, Co-Broker of Record RE/MAX Gold
John Shook, Co-Broker of Record, Broker of Record: Bay Area
Accounting
Our Accounting Department plays a huge role in the success of RE/MAX Gold through all of the work that they do “behind the scenes”.
Here’s a “Who to Call” reference guide when it comes to accounting services:
Director of Commissions - Jennifer Mosher, (916) 536-7655 or jennifer.mosher@norcalgold.com
Accounting Administrator - Leslie Stauber, (916) 536-7629 or leslie.stauber@norcalgold.com
Accounts Payable - Marcia Smith, (916) 536-7609 or marcia.smith@norcalgold.com
Accounts Payable - Cheryl Allen, (916) 536-7614 or cheryl.allen@norcalgold.com
Accounting Administrator - Ian Stauber, (916) 536-7643 or ian.stauber@norcalgold.com
Production - Linda Bradford, (916) 536-7641 or newsale@norcalgold.com, amendsale@norcalgold.com, pending@norcalgold.com
Administration/HR
Our Administrative/HR Department is under the direction of Marie Chatlaong. Marie's busy day includes a variety of tasks, as she oversees all Administrators within the company—including hiring and training administrators. Marie also perform all of the Human Resource functions for all RE/MAX Gold. Whether it’s collecting time cards, reminding us of important tax documents or letting us know when there’s a special occasion to wear jeans, Marie communicates with our employees on an on-going basis. For Administrative/HR questions or inquiries, you can reach Marie directly at (916) 536-7627 or by email at marie.chatlaong@norcalgold.com
Communications + Marketing
The Communications + Marketing Team is always available to assist with issues pertaining to the marketing department or at the very least can get you to the right person to help when needed.
Contact Jared Smith at (916) 536-7645 or jared.smith@norcalgold.com.
Contact Kenzie Gargiulo at (916) 536-7657 or kenzie.gargiulo@norcalgold.com
Controller
Karen Bailey is the RE/MAX Gold Controller. She keeps a close watch on all financials pertaining to RE/MAX Gold as a company, in addition to reporting for the company. Karen’s eagle eye and attention to detail keeps RE/MAX Gold compliant with all industry standards when it comes to operating as a business in California.
Executive Assistant to Keith Ard, and Stephenie Flood
Lillian Rios assists our CRO/President - Keith Ard, Co-Broker and COO/VP of Operations - Stephenie Flood in day-to-day tasks. Lily can be reached at lillian.rios@norcalgold.com.
Facilities
You know the little fairies who come into the office and magically transform them into beautiful spaces? Well, the secret’s out: there are no fairies—that’s the work of Jennifer Mosher, Director of Facilities. Jennifer and her team are in charge of all RE/MAX Gold offices when it comes to repairs, improvements, moves, renovations and everything in between. Next time you see Jennifer working around your office, be sure to say “thank you”, as they’re often a department we all take for granted. To Contact Jennifer regarding RE/MAX Gold facilities, call her at (916) 536-7655 or by email at facilities@norcalgold.com.
FILE REVIEW
Tracy Stewart is our in-office file reviewer and is here to review contracts, verify legal standards, prepare files for closing, and serves as quality control to ensure compliant and smooth transactions. Contact Tracy Stewart at tstewart@norcalgold.com.
IT/Tech
Many of us have a love/hate relationship when it comes to technology, which makes us so grateful to have John Adams, Director of IT/Voice Services, here when things go sideways! John and Eric Parker are the ones who save the day when there’s an outage or issue. John oversees daily troubleshooting, but also maintains a “master plan” when it comes to the company networks. They are also the ones who assist with setup when it comes to moves, upgrades and expansions between offices. To receive assistance from our amazing Tech Team, please reach out to your Office Administrator to make the connection!
Legal
You may be familiar with our legal team from MEC Live-stream events or special presentations. This department works proactively to reduce the risk of legal predicaments for our agents through the use of trainings and informational live-streams. They are also our resource for mediation and coordinating with attorneys when issues arise in the company. While we hope you never have to use their services, they are great resource to have in-house. Contact John Shook at john.shook@norcalgold.com.
OPERATIONS MANAGER
Metha Dhillon-Wedding oversees all operations at the Gold Nation Service Center, ensuring enhanced operational efficiency in our day to day tasks. She collaborates closely with our agents and staff, maintaining the Gold Nation standards . You can reach Metha directly at (530) 301-3580 or by email at mdhillon@norcalgold.com.
SELECTION SERVICES
Our selection team is always looking for new, productive, and exemplary agents to join Gold on our mission to success through the success of our agents. This department is led by Darin Miller, Director of Selection Services. You can reach Darin directly at 530.333.5310 or by email at darin.miller@norcalgold.com.
Transaction Management Services (TMS)
Our TMS program is led by none other than Cathy Risk. Cathy oversees all of our Transaction Coordinators and every element of the TMS program. Not to mention that every single transaction completed by a RE/MAX Gold agent crosses Cathy’s desk; to say Cathy keeps busy is an understatement! For information regarding the TMS program at RE/MAX Gold, contact Cathy at (916) 536-7608 or by email at cathy.risk@norcalgold.com. For more information about using a Transaction Coordinator with TMS services, click here.